Return & Refund Policy – Splendid Linen
At Splendid Linen, your satisfaction is our priority. While we take pride in offering premium-quality bedding, we understand that sometimes returns or refunds may be necessary. Please review our policy below before placing an order.
General Policy
· Eligibility: Returns are accepted within 10 days of purchase.
· Items must be unused, unwashed, and in original packaging.
· Sale & Clearance Items: Unfortunately, products purchased during sales or marked as clearance are non-returnable.
How to Return an Item
· Contact our support team at splendidlinen@gmail.com
· Share your order number, item(s) you wish to return, and reason for return.
· Our team will guide you through the simple return process.
Return Shipping:
· Customers are responsible for return shipping costs.
· If we shipped the wrong item or the product is defective, we’ll cover the shipping charges.
Refunds
· Once your returned item is received and verified, we will initiate a refund.
· Refunds will be issued to your original payment method within 5 business days.
· You will receive confirmation once your refund is processed.
Exchanges
· We currently do not offer direct exchanges.
· To exchange an item, please follow the return process and place a new order for your desired product.
Damaged or Defective Products
· If you receive a damaged or defective product, please contact us immediately upon delivery.
· Provide your order number and photos of the defect for quicker resolution.
· Depending on the issue, we will arrange a replacement, repair, or refund.
Non-Returnable Items
The following items cannot be returned or refunded:
· Final Sale or Clearance items
· Personalized or Custom-made products
· Used, Washed, or Altered items
Need Help?
Our dedicated customer support team is always here to assist you.
Email: splendidlinen@gmail.com
Phone#: +92 317 5724686
At Splendid Linen, we aim to make your shopping experience stress-free and enjoyable. Thank you for trusting us with your comfort.
