Shipping & Delivery Policy – Splendid Linen
At Splendid Linen, we pride ourselves on offering a smooth and transparent shopping experience. From the moment you place your order until it reaches your doorstep, we ensure safe, timely, and reliable delivery.
Estimated Delivery Time
We know how exciting it is to receive your order! That’s why we aim to deliver your products as quickly as possible:
Major Cities (Pakistan): 3 – 5 working days
Remote Areas: 5 – 7 working days
Please note: We do not deliver on Sundays and Public Holidays.
Free & Paid Shipping
Free Delivery: On all orders above Rs. 5,000
Standard Delivery: Rs. 250 for orders below Rs. 5,000
Order Tracking
Once your order is dispatched, you will receive a tracking ID via SMS or Email. You can use this ID for real-time updates about your parcel. If needed, our support team is always happy to share your tracking details on WhatsApp or Call.
Delivery Process & Attempts
· Couriers will attempt delivery up to three times.
· If delivery fails after multiple attempts, your parcel will be returned to us.
· Additional charges may apply for re-dispatch.
Possible Delays
· We strive to be on time, but sometimes delays may occur due to:
· Weather conditions
· Political or regional disruptions
· Courier service issues
· Customs clearance for international orders
Whenever a delay occurs, our team will notify you immediately with updated timelines.
Invoice & Documentation
Each order is shipped with a detailed invoice, including:
· Product details
· Quantity
· Price & shipping charges (if applicable)
Undelivered or Missing Orders
If you do not receive your order within the expected timeframe:
· Contact our support team at splendidlinen@gmail.com
· Or call us at +92 317 5724686.
· Provide your order number & tracking ID.
· We’ll immediately investigate with our courier partner and keep you updated.
Contact Us for Shipping Queries
Email: splendidlinen@gmail.com
Phone#: +92 317 5724686
Hours: Mon–Fri (9 AM – 6 PM), Sat–Sun (11 AM – 5 PM)
At Splendid Linen, your comfort starts from the moment you shop with us. We make sure your order is delivered safely, quickly, and with care.
